The main administration section for the Mitel Communication Service is accessed through a website.
The system is managed and accessed through a web browser. The following web browsers are currently supported.
| Browser | Version | Plugins |
|---|---|---|
| Chrome | 72 or greater | |
| Mozilla Firefox | 65 or greater | |
| Microsoft Edge | Current | |
| Microsoft Internet Explorer * | 11 (not in compatibility view) | Windows Media Player v10 for call recording playback |
* Microsoft Internet Explorer can be used to access the website, however performance for the Real-time Dashboard can be slow. When using the Real-Time Dashboard, Chrome or Firefox browsers are recommended.
Due to the listed functionality limitations and Microsoft's focus being on other browsers, support for IE is being deprecated. This means we cannot guarantee that all functions will work in future versions of Application Suite and recommend the use of one of the other fully supported browsers. Issues using IE will be looked at on a best endeavors basis.
When a user first logs in they will be prompted to accept the license agreement before continuing. This has to be done by each user that logs in.
If the Accept and Decline buttons are not displayed then scroll down to the bottom of the license agreement.
To navigate around the website there is a menu bar that is displayed at the top of the page which gives access to all the features as shown.
Depending on the users access rights some of the menu options may not be visible.
If you hover over the Mitel logo it will give you the version number of the product